Welcome to RevolutionRace Store’s FAQ section! We’re here to help you with any questions about our premium outdoor apparel and adventure-ready gear. Whether you’re preparing for mountain trails or urban exploration, find all the answers you need below.
About Our Products
What types of outdoor clothing do you specialize in?
We specialize in high-performance outdoor apparel including base layers, fleeces, gilets, hoodies, jackets, joggers, leggings, outdoor jeans, shell jackets, shell trousers, and shirts/long-sleeved tops. Our products are designed for adventurers who demand quality and durability in all conditions.
Are your products suitable for extreme weather conditions?
Absolutely! Like our Swedish-designed gear, we engineer our products to withstand challenging environments. Our shell jackets and trousers are particularly suited for harsh weather, while our base layers and fleeces provide excellent insulation.
Do you offer products for both men and women?
Yes, we cater to all adventurers. Our ‘Men’ category features specialized products, while many of our other items like fleeces, leggings, and jackets are designed for all genders.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are securely processed.
Is there a minimum order amount for free shipping?
Yes, orders over £50 qualify for our Free Explorer Shipping option. For orders below this amount, we offer Standard Expedition Delivery for £12.95.
Can I change or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at
[email protected] if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options and timelines?
Standard Expedition Delivery: 10-15 business days after dispatch via DHL or FedEx (£12.95 flat rate worldwide)
Free Explorer Shipping: 15-25 business days via EMS for orders over £50
All orders take 1-2 business days to process at our Swansea headquarters before dispatch.
Do you ship worldwide?
We ship globally except to certain Asian countries and remote regions. If you’re unsure about delivery to your location, please contact our adventure support team at
[email protected].
How can I track my order?
Standard Expedition: Full end-to-end tracking provided
Free Explorer: Basic tracking available
You’ll receive tracking information via email once your order is dispatched from our warehouse.
Returns & Exchanges
What is your return policy?
We offer a no-nonsense 15-day return policy from the date of receipt. If you’re not satisfied with your gear, simply contact us to initiate a return. We stand by our products’ performance and want you to be completely happy with your purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Account & Technical Issues
How do I reset my password?
Click on ‘Forgot Password’ on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
Why can’t I access my account?
This might be due to too many incorrect login attempts. Wait 30 minutes and try again, or contact our support team at
[email protected] for assistance.
How do I update my account information?
Log in to your account and navigate to ‘Account Settings’ where you can update your personal details, shipping addresses, and communication preferences.
Can’t find the answer you’re looking for? Our adventure support team is ready to help! Contact us at [email protected] and we’ll respond within 24 hours.
Remember: At RevolutionRace Store, we’re as committed to your adventure as you are. That’s why we’ve designed every aspect of our service – from premium gear to reliable delivery – to meet the needs of explorers worldwide.
